Superb content. I'm the first to admit that my attention span is seriously lacking and I often lose interest in posts that are long and lack substance, but this write-up kept me engaged throughout. It's given me a lot of ideas for adjusting the merit system on the informative side.
Interesting story about Eugene. I can relate in some way because I have grandparents who suffer from memory-based illnesses. The idea of somebody floating around on their own in this world with no idea where they really are is terrifying.