Services Are Virtually Extinct
When I took my laptop in last Monday due to an accident with a cup of coffee I never expected to be doing the legwork myself. Companies that offer certain services are in the service industry so surely they should be providing a service that you pay for.
They mentioned parts are hard to come by and blamed the supply chain, but that is just a weak excuse. It took me less than 30 minutes to phone 5 or 6 suppliers who were all out of stock, but the parts could be ordered. The prices varied by as much as 300 percent which shows you how some businesses think and that there are suckers everywhere. A middleman marking up by 3 x the price is criminal but like in nay things people never check if that is a good price or not and just accept whatever is told to them.
To cut a long story short the part is ordered and should be here within the next 7 days or so. there is a chance of another supplier coming through earlier as they ordered two keyboards 10 weeks ago and are due to arrive shortly. Who waits 10 weeks for a part as that is plain crazy and I don't see that as a service. I never expected having to source my own parts, but it has saved me plenty in the process as a $200 repair will now cost around $60 or $70. Their loss and my gain as they can no longer mark up the replacement parts.
The weird thing which I struggle with is the company doing the repair just said there were no parts available and never offered me a solution. Surely you want the business so you have a plan B where parts can be ordered as this is seriously slack.
I think that is the story we have all become so used to especially here as there are so few businesses offering any type of personal service. I know I do and why I am different to all the other businesses around. I have always felt you have to stand out from the crowd as price is not only the selling point.
Rewind 20 or 30 years ago and the personal touch is what is missing as no one seems to care anymore. Businesses have changed so much and very few standout for what they offer. I do believe these businesses will be the ones who will survive whatever is thrown at them as they are selling more than just a product.
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Services are totally out the window, no idea when the market thought the personal touch no longer counts, no thinking on their part in business!
Answering machine suck even more so, sourcing products falls squarely onto your own shoulders, then you smile since you obtained it a lot more cost effectively after a couple of site visits on the web pages.
Everything is just so backwards as businesses complain about lost revenue, but it is there if you offer the service.
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I agree, on line ordering normally works very quick, although the parts may be from China. I had an issue with an old laptop which needed a new battery, which were apparently obsolete, but I found the exact thing online, made in China and it fitted correctly and works 100%. The service providers were not prepared to fit the Chinese part.
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This is totally stupid and makes no business sense. Matrix is the company I am using and you obviously know them yet their suppliers were the most expensive and were useless. Surely you can say out of stock, but give a lead time for the replacement and not just say sorry.
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Sounds like someone could set up a competing business extremely easily. If anything people need more service now because so many things seem so much more confusing, and people are overwhelmed as it is.
100% agree and to be fair this is not just in this type of business, but in general. I have noticed so many opportunities lately and cannot touch them as I don't see my future here. If they are here then they will be in most places all around the world as this is how business is these days.
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Totally. I remember getting a Casper mattress and then had to return it because I was allergic to it... but I called their Support line and someone just immediately answered, and fixed my problem and I was honestly shocked.
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I think services are not more fixated on the amount they can make even if it is losing clients or customers and having that one customer they could suck out from.
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Soon we will begin to carve stones from the rock ourselves to build our house)
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