Customer treatment and understanding.
Understanding people will not only help you with your day-to-day life it will also help you with the way you relate with them at your workplace or when you own a business of your own. The reason businesses fail are very many, most failed businesses that have a lot of competition fail because they fail to understand their customer and how they relate with them.
I have been with people who gave reasons they didn't patronize some business again most times is not because of money, not because of the quality of the product, and sometimes is not even because of location, it is mostly because of the way they are treated by the owner of the business. I have seen how some business owners wonder what they are doing wrong where businesses that are not as big as their own thrive when they sell the same thing.
Understanding people can be very complicated and you cannot also satisfy everybody, most times in business we don't always have what it takes to satisfy our customers but how we relate with them and let them understand you are doing your best to give them the best service that is why you are here is always very important, Your product might be good but number one thing you must remember your sales is not depending on your product alone.
One mistake business owners do is that they rely so much on what they sell, believing their product is so good, and if you are not buying another person will buy from them and they treat people badly. some get away with it when there is no competition but immediately they have somebody competing with them everything changed and they can't get to hold people that help them build their fortune because of how they have been treating people.
Think ahead.
Your customers should be your priority in a business, how you take care of them, talk to them and assist them, and the relationship you build with them should always be intact. let them always feel comfortable and happy buying something from you. If you treat a customer right he will overlook your flaw and stick with you even if your competitors are doing slightly better than you, key to a successful business is not always about buying everything but about managing your small business and your customers, and from there the difference will come.
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It's just like a saying goes " customers are always right" which escapes most business owners ears
I hope they learn from this that it's not always by hpww far buh how well most times, thanks for the enlightenment @dwayne16 🤗🤗
Thanks for stopping by, customers are always right true true
It's my pleasure ☺️
I've had many bad encounters with people who render goods or services. They act as if I'm literally begging them to collect money and on other days, they keep you waiting for hours and then bring up one silly excuse for not attending to you. Terrible.
Thank you for your thought provoking content
Our sales are customer dependent and not the pride in the product
Exactly, our sales depend on our customers and we must learn to respect them
Customer service is something they need but honestly, it doesn't always work. There are always going to be some bad customers but most of them are good. Customers are a part of the ongoing revenue for a company and there is no reason to give a person to leave.
Knowing how to Manage people is very important, even if they are bad know how to put them in their place without fight or getting miss understood
Some people fail to really understand the meaning of customers are always right because they feel some customers don't have the right over them and when this happens they misbehave to show negative feedback to their customers.
Good relationship matters and with that we need to take caution with how we relate with people especially business wise. We aren't perfect though but we need to learn it to avoid disrespecting people in other to grow financially and create a good relationship.
Building Good relationship is the backbone to every business success
Absolutely
Customer experience is really important in business. I've had my fair share of bad customer service that I never got back to that business or recommend them to anyone. Customer are an important building block in business and having a good customer service will help retain customers that will be with you through good and bad times in business.
We all build customer experience over time and knowing how to deal with them is crucial to the success of our business
In reality, when people have good products, it creates too much competition and this makes them forget or not pay attention to their customers again. Sometimes people think their customers are dispensable because of too much competition for their product. It happens a lot here.
This happens a lot in Nigeria treating customers badly but it doesn't always end well for them
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Thanks for sharing it was indeed insightful, Business owners need to know how to relate to and with their customers and intending ones
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