Golden Opportunities Where You Least Expect Them
A lot of the training inside @ClickTrackProfit is focused on helping affiliate marketers become better with their business. We teach them everything from list building to personal branding. From content marketing to you guessed it, even the blockchain...
But a big chunk of what we do is tailor made to affiliate program owners as well...
We have developed training for these new affiliate program owners in the hopes of once again, getting them better results from their businesses....And one of the lessons we've been working on lately is how to approach customer service...
ClickTrackProfit consists of 2 owners...Myself and @blainjones ! And while we may not have a huge staff, we like to think we're accessible to all our members anytime they need some help.
We have Telegram support, Facebook pages, Discord groups, Twitter accounts and of course...A customer service ticket system!
Here's a little secret....
Our customer service ticket system is pure gold!
Here's why....
1. We can turn a lousy experience, into an awesome one!
Most of the time, o.k. pretty much all of the time, people put in tickets when they have an issue with their account. So they are usually, a little jaded. We do our best to make sure our systems are working properly but things break, stuff goes offline...So when people send in a ticket from something they are stuck on, this is our opportunity to shine.
Instead of firing back with 'It's your fault, you broke something!' we use this opportunity to help them out. Fix the problem and see if we can help in any other way. Seems straight forward enough, but you'd be blown away at how many affiliate program owners miss this HUGE opportunity to turn an experience around for their customers.
2. We can attempt to create a raving fan!
Imagine when someone loves what you do, they may tell a few people about their great experience. When someone has a miserable experience, they tell the world. So we take every opportunity we can in the support tickets to turn them into a raving fan! Some of the best marketing you can ever do is, create a wow experience for your current clients...And let them spread your brand and business :) And plus, it's just the right way, we think, to do business!
3. It offers us free advice on how to improve!
There is a lot of ego in the online business world...Program owners sometimes get the better of themselves and believe the hype! Fact is, we can always improve. So here's what happens when someone sends in a ticket to us...We look at the issue and discuss it between ourselves...Can something this customer said be added? Is there something we can improve upon? Is this a good idea for future development? It's amazing the ideas you can get, when you let the ego relax and just listen to your customers...
There are so many more reasons why putting customer service at the top of the priority list is important...These are just 3.
No matter what online business you are trying to develop, without taking care of your customers first...You really don't have a business. Period.
Want to get started building an online business today?
We've got the perfect solution....
Posted from my blog with SteemPress : http://plus1daily.com/golden-opportunities-where-you-least-expect-them/
Great Post Jon
As an owner and a regular member of the Click Track Program I can testify that I have not experienced customer support that surpasses what Jon and Blain offer.
I see Both Jon and Blain on Telegram, D Tube, You Tube, Face Book, Twitter Appics, Instagram , Steem Blockchain, Hibve Bliock chain as well as emails. They are always there to offer a helping hand
As far as support for Click Track Profit Members, I can only assume their support is just as strong, I cannot speak from personal experience as I have yet to encounter a major problem with their site. The site runs smoothly, is always full of great training and great members.
If you are looking for a great training ground, whether you be an affiliate marketer or a site owner, this is the place to be :) you will not find a site that empowers you to be you more than Click Track Profit
Appreciate that man....Dang you listed the entire internet lol Are we that 'out there'? LOL
Realigned for more exposure
Appreciate that, thank you very much :)
I'm a fulltime support consultant. The company I work for calls us either the customer for life machine or the customer satisfaction machine. It is the most vital part of the product we offer our customers for maintaining longterm profitability. It is that important.
It blows me away at how more online companies don't make it a priority. It can be your best marketing tool ever. Treat each customer like they are a king, and you will benefit big time.
No doubt about it 😊
I think that the "easiest" way to convert someone to a "raving fan" is through customer support service... If someone gets his problem solved and get the owner's attention, usually becomes a loyal customer...
On the other side, when you are served in this way:
you never go back to that program/website... And I had a few experiences with support and react exactly like that... turned my head on the other side and search for another program/website solution...
Great post! Thanks for sharing
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And I get it...Usually when people send in a ticket, they can be very upset...If you just get the issue addressed and fixed ASAP, you have a better chance of making that a raving fan.
Yeah you do have great customer support speaking from experience, keep rocking it.