My Money Is Not My Money - My Old Bank Has Failed Me Once Again

Looks like this bank story has become a saga. There was a new episode on Friday, I hope the last one, but with them, you never know.

I thought I finished with them last time when I cashed out all my fiat and left, but they called me again on Friday. But before I tell you what they wanted, let me summarize quickly what's happened before Friday. Or you can read my previous posts:

• Do You Own Your Bank Account? Or The Funds In Your Bank Account?
• Do You Own Your Bank Account? Or The Funds In Your Bank Account? Part 2.

Image by Gerd Altmann from Pixabay

Two week ago I got a text notification from the bank, saying my debit card was blocked and was asked to go to the nearest bank unit, to remediate things. At the nearest bank unit I was told I no longer hold a bank account and after some investigation it turned out my bank account has been closed, terminated because apparently I've failed to do the necessary personal data verification, which is required from time to time. I have not been notified about the necessity of verification, no one has contacted me, I only go the last notification, when it was too late for already.

I had to wait for ten minutes hoping to get my money back, as I had around $150 in my account, which was held by the bank after closing my account. The clerk was clueless about the procedure applied in these cases, I was asked to go home and promised I'll be called as soon as possible to go collect my money. After 48 hours of waiting I showed up in the bank again, where after waiting another 10 minutes (the woman was as clueless as two days before), I got my money back. Because i didn't want the bank to transfer the money in my other bank account, I had to pay an $2.5 fee.

Friday at 3:30 I got a call from the bank, the same woman that handled (or mishandled would be a better term here) my case was telling me the bank decided to refund the $2.5 fee I had to pay when I got my money back, because the fee is only applied to bank transfers, cash refunds are not subject to this fee. I told her I'm can collect it on Monday, to which she said it was ok. After 15 minutes i got another call from the same woman letting me know I need to go in till closing time, the same day as the deadline is that day, leaving me 30 minutes to get to the bank. Lucky me I was close and could get there in time.

Wen I finally got the $2.5 fee back, the woman said she's sorry she had to drag me in again, but they only had 10 days to refund the fee. 10 days! And I got notified in the last hour!

This is why they are going to go out of business, for disrespecting customers. Looks like notifying the parties concerned is not a priority for them at all.

Not many would have bothered to go collect $2.5 but after what the bank have done to me over the years, I said I'm not going to leave a single penny to the bank. $2.5 is 7.7 Hive at the moment of writing, or 3.3 Leo, or 2kg of bread. That is money for me and nothing for them obviously.

To say I'm totally disappointed in how they have handled my case is an understatement. Good thing I don't have to deal with them again.

Customer service is maybe the most important hing when it comes to keeping your customers. There competition between banks is high right now, who offers better services wins and they chose to treat customers with disrespect due to ignorance, lack of training or who knows what other reasons they may have.

There's a war between banks and crypto and we know who's going to lose and why. This is an old system that has no future.

Posted Using LeoFinance ^Beta